Any issues with Login.gov or ID.me accounts (e.g.; password resets, username, inability to log in with Login.gov or ID.me credentials) should all be directed to either Login.gov's support page or ID.me's support page respectively. Any issues with PIV/CAC expirations or renewals should all be directed to your agency's support page. Any issues with FIDO security keys should all be directed to your IT helpdesk, or the manufacturer of the token. Application specific questions should be directed to the application's helpdesk.
All Users:
LOGIN METHODS
- How to Log into XMS with Login.gov Credentials
- How to Log into XMS with ID.me Credentials
- How to Log into XMS with PIV or CAC Credentials
- How to Log into XMS with FIDO Security Key
- How to Create a Login.gov Account
- How to Create an ID.me Account
- How to Reactivate an Inactive Account
- How to Confirm Email Account Ownership
ACCOUNT LINKING
- How to Link a PIV or CAC to an Existing XMS Account
- How to Handle a Re-issued PIV or CAC Card
- How to Link Login.gov Credentials to an Existing XMS Account
- How to Link ID.me Credentials to an Existing XMS Account
- How to Link a FIDO Security Key to an Existing XMS Account
- How to Remove a FIDO Security Key
- How to Remove a PIV or CAC Card
- How to Self Link Login.gov Credentials to Existing XMS Profile
APPLICATION ACCESS
ORGANIZATION AFFILIATION
- How to Register an Organization
- How to Affiliate with an Organization as a Member
- How to Affiliate with an Organization as an Administrator
REQUEST STATUS
IDENTITY PROOFING
Administrators:
REQUEST MANAGEMENT
- How to Confirm/Deny Member Affiliation Requests
- How to Confirm/Deny Admin Affiliation Requests
- How to Approve/Reject Organization Registration Requests
- How to Approve/Reject Application Access Requests