Any issues with Login.gov or ID.me accounts (e.g.; password resets, username, inability to log in with Login.gov or ID.me credentials) should all be directed to either Login.gov's support page or ID.me's support page respectively. Any issues with PIV/CAC expirations or renewals should all be directed to your agency's support page. Any issues with FIDO security keys should all be directed to your IT helpdesk, or the manufacturer of the token. Application specific questions should be directed to the application's helpdesk.
The job aids listed on this page contain easy instructions on how to use XMS and its features, including using the different login methods, affiliating with an organization, and requesting applications.
If you need further assistance with login related issues, please contact the XMS helpdesk by email at XMSHelp@hhs.gov. This mailbox is monitored 24 hours a day from Monday through Friday. Responses will be provided within 24 to 48 hours (excluding federal holidays).