U.S. Department of Health & Human Services

How to Confirm Email Account Ownership

This job aid assists users who have not verified email account ownership in a year on how to verify ownership.

NOTE: If you are accessing XMS on a mobile device, some screens may vary in appearance.

  1. Log into XMS (https://xms.hhs.gov) using one of the methods presented on the login page. For quick and easy access to your applications, add this page to your browser favorites or create a desktop shortcut.

    XMS login page

  1. If you have not verified ownership of your email account in the past year, you will not be able to reach the XMS User Dashboard. Instead, a warning message will be displayed asking you to select the "Confirm" button to generate an email to confirm ownership of your email account.

    Unverified Account Email Warning message

  2. A one-time security code will be sent to your registered email. Enter the code into the "One-time passcode" textbox and click the "Submit" button to complete the email account ownership confirmation process.

    NOTE: Check your spam/junk email folders if you have not received an email within an hour.

    OTP entry page for Login.gov email verification