EXTERNAL USER MANAGEMENT SYSTEM
U.S. Department of Health & Human Services

How to Approve/Reject Application Access Requests

This job aid assists users designated as an Application Owner on how to review and manage submitted Application Access requests by XMS users.

NOTE: If you are accessing XMS on a mobile device, some screens may vary in appearance.

  1. Log into XMS (https://xms.hhs.gov) using one of the methods presented on the login page. For quick and easy access to your applications, add this page to your browser favorites or create a desktop shortcut.

    XMS login page

  1. A "Pending Application Requests" section will be displayed on your dashboard. All pending requests are displayed in this table.

    XMS user dashboard with 'Pending Application Requests' section highlighted

  2. Click the "Review" button in the Action column for the desired request to view more details and perform actions.

    Requests table with 'Review' button highlighted

  1. The Request Details page will be displayed with detailed information regarding the user’s request.

    App Access Request Details page

  2. After reviewing the request, you will have the option to "Approve" or "Reject" the request.

    If you reject a request, you will be required to enter a justification in the provided comment text area. If you approve a request, providing a comment is optional. After you have entered your reason, click the "Submit" button.

    Request Details - Comments Field

  3. After acting upon the request, you will be redirected to the dashboard. The approved/rejected request will be removed from the "Pending Application Requests" table, and an email notification will be sent to the requester regarding the action.