U.S. Department of Health & Human Services

How to Link a PIV or CAC to an Existing XMS Account

This job aid assists users on how to link their PIV or CAC credentials, or additional credentials such as ALT cards, PIV-derived credentials to their XMS account.

For additional details, refer to the job aids on how to replace a PIV or CAC or creating an XMS account using a PIV or CAC.

NOTE: If you are accessing XMS on a mobile device, you will not be able to perform PIV/CAC linking.

  1. Log into XMS (https://xms.hhs.gov) using your CSP credentials. For quick and easy access to your applications, add this page to your browser favorites and create a desktop shortcut.

    XMS login page with two login buttons

  1. From your dashboard, select the "My Profile" link (located in the top-right corner).

    XMS user dashboard with 'My Profile' link highlighted

  2. Insert your PIV or CAC into a smart card reader. Then, click the "Link Card" button in the section (right side) labeled "Link a PIV or CAC."

    Link a PIV or CAC section - Link Card button

  1. Select your certificate from the "Select a Certificate" pop-up window and click the "OK" button.

    NOTE: If you are having trouble identifying the correct certificate from the list presented to you in the pop-up window, please contact your local IT helpdesk.

    Select a Certificate pop-up window

  2. Enter your PIN in the PIN prompt pop-up window and click the "OK" button.

    PIN prompt pop-up window

  1. Upon successful linking, you will be redirected to your dashboard.

    Your card information is visible in the "Security Key Details" section of the My Profile page.

    NOTE: Depending on the type of security key, the details displayed might be slightly different.

    Security Key Details with 'Remove' button highlighted