U.S. Department of Health & Human Services

How to Reactivate an Inactive Account

This job aid assists users with inactive XMS accounts (>60 days of no successful login attempts to the account) on how to reactivate the account.

NOTE: If you are accessing XMS on a mobile device, some screens may vary in appearance.

  1. Log into XMS (https://xms.hhs.gov) using one of the methods presented on the login page. For quick and easy access to your applications, add this page to your browser favorites or create a desktop shortcut.

    XMS login page

  1. If your account is inactive, you will not be able to reach the XMS User Dashboard. Instead, a warning message will be displayed informing you of your inactive account status. To reactivate the account, click the "Reactivate" button.

    Reactivate Account page - Inactive Account Warning

  2. A one-time security code will be sent to your registered email. Enter the code into the "One-time passcode" textbox and click the "Submit" button. You will now be able to log into XMS with your account.

    NOTE: Check your spam/junk email folders if you have not received an email within an hour.

    OTP entry page for Login.gov email verification