EXTERNAL USER MANAGEMENT SYSTEM
U.S. Department of Health & Human Services

How to Log into XMS with Login.gov Credentials

This job aid assists users on how to log into XMS using Login.gov credentials on a mobile device.

  1. To log into XMS, you will be using your Login.gov account credentials. From the XMS login page (https://xms.hhs.gov), select the "Login.gov" button.

    XMS mobile login page with the 'Login.gov' login button highlighted

  1. The XMS/Login.gov landing page will be displayed. Enter your Login.gov account credentials (i.e., email address and password) and click the "Sign In" button to continue.

    NOTE: If you do not have an existing Login.gov account, you will need to create a Login.gov account before continuing.

    Login.gov sign in page with credentials entry fields and 'sign in' button highlighted

  1. A one-time security code will be sent to your primary authentication method. Enter the code into the "One-time security code" textbox and click the "Submit" button.

    NOTE: If you do not have access to your primary authentication method, you may opt to use an alternate authentication method by selecting the "Choose another authentication method" link.

    Login.gov Enter your security code page with the 'One-time security code' entry field highlighted

  1. Upon successful login, your XMS user dashboard will be displayed.

    NOTE: If you have previously signed into XMS using a PIV or CAC card with the same email as your Login.gov credentials, you will need to log in with your PIV or CAC on a desktop and link your Login.gov credentials from the My Profile page.

    XMS user dashboard